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Privacy Policy

We collect and process personal data in accordance with the applicable data protection legislation such as, but not limited to, Regulation (EU) 2016/679 on the protection of natural persons with regards to the processing of their personal data and the free movement of such data ("GDPR") and the national law adopting GDPR.

It may occur that we change or amend our Privacy Policy in order to ensure that its content accurately reflects regulatory developments. Any such modification, if substantial, will be clearly communicated to you, either via the website or via other appropriate means. The latest applicable version will be available on our website.

Should you have any questions or remarks regarding this Privacy Policy, do not hesitate to contact us at privacy@lhc.lu.

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Processing of personal data

By "personal data" we understand any information that can identify you, both directly and indirectly.

By "processing" we refer to anything we do with such personal data, including collection,recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

By "data controller" we understand the person responsible for the processing of your personal data, this is the entity which determines the means and purpose of the processing activities. For our website and all related services, the data controller is:

What information do we collect and to which end?

When you are surfing our website, we collect and process web server logs, including IP addresses, user-agents, URLs, date and time logs. We collect those logs for our legitimate interest as these logs enable the technical and functional management of our website. Furthermore, we analyse the data to ensure the optimal security of our website.

The legal basis for this processing is point (f) of Article 6(1) of the GDPR. We have a legitimate interest in presenting you with an optimally rendered website in your browser and enabling communication between our server and your end device.

When you contact us by mail, we process your contact information and any other details you provide us. We will use these details, if provided, for further case management and to facilitate our ticket system. In that case, we collect personal data for the public interest, to help our constituency handle security incidents (e.g. help with compromised websites).

We store the data for 31 days.

Luxembourg House of Cybersecurity offers different services, where each service has its dedicate website and conditions of use.

We confirm that we process your personal data in a fair and lawful manner and only for the explicit and legitimate purposes as above-mentioned. At all times, we strive to ensure that your personal data is adequate, relevant and not excessive in relation to the purposes for which they are processed.

In case you enter and use one of the websites that are link to this website, personal data will be processed according to the privacy policies of these respective networks.

Does our website use cookies?

A cookie is a text file sent to your browser and saved on the hard drive of your terminal (PC, laptop or smartphone, for example) when visiting a website.

Cookies can for example be used to ensure the proper functioning of a site and to optimize its ergonomics and its functionalities.

The cookies we use on this site are strictly necessary to ensure its proper functioning and to allow you to complete the online form, namely:

Maximum term
This cookie prevents Cross-Site-Request-Forgery attacks.
1 year
This cookie is necessary for navigation.
Session ID
15 days
How long do we retain your personal data?

In no circumstances, we keep your personal data for a longer period than strictly necessary to fulfil the purpose for which it was collected.

As the retention period is dependent on the purpose for which the personal data were initially collected, the purpose is the criterion that is used to determine the appropriate retention period.

After the expiry of the retention period, we strive to securely erase, destroy or anonymize personal data that is no longer required in relation to the purpose for which they were collected.

However, if requested by local and national law, certain personal data may be retained for a longer period. For instance, for accounting purposes, such as but limited to, payment of the services fees and no-show fee for free events, data will be retained for the time required by the national law and for no longer than ten years.

Sharing personal data

We formally confirm that we will not sell, rent or otherwise commercially transfer to or share with a third party any personal data.

The data submitted will only be made available to Luxembourg House of Cybersecurity personnel for the above-mentioned purposes.

As our web server is hosted and managed in Luxembourg, your personal data is in no circumstances transferred to third countries outside the EU.

Security of your personal data

We are striving to keep your personal data secure. To that end, we have adopted the appropriate legal, organizational and technical precautions to prevent any unauthorised access and use of your personal data. These measures include, but are not limited to the encryption of all traffic between our website and your browser.

Your rights as a data subject

At the Luxembourg House of Cybersecurity, we aim to be transparent, not only about how we process personal data about you, but also about your rights that are linked to such processing.

In particular, you have the right to access your personal data, to obtain the updating, the adjustment and the erasure of the personal data, and you can exercise the rights to restrict and to object the processing. You can exercise the rights provided by articles 15 and the following of the GDPR contacting the following email address privacy@lhc.lu. In order to avoid unlawful access to your personal data, we will request you to provide a proof of your identity. If you have any queries about this Privacy Notice or experiencing any other privacy issue, we are striving to promptly dealing with any privacy-related complaints. If you have a complaint related to the processing of your personal data by Luxembourg House of Cybersecurity, please contact us.